Terms of Service
Overview
These General Conditions of Contract - referred to as GCC - regulate the conditions of purchase of the various products offered on our website : www.tarhus.com, which belongs to MULTI LIBERTY S.L., a Spanish company with tax number B27852839, located at Calle Cruces de San Juan, 47, 35015. Las Palmas de Gran Canaria, Las Palmas, Spain.
Users who make purchases on tarhus.com accept these Terms and Conditions in full and are bound by them as if they had been written at the time of the contract/purchase. It is essential to read and accept the Terms and Conditions before purchasing any product on www.tarhus.com.
Our store is hosted by Shopify Inc. which provides us with the e-commerce platform through which we can sell products and services.
MULTI LIBERTY S.L., reserves the right to change the Terms of Service at any time and without notice. The terms and conditions will always be accessible through the website, so that the user can view or print them at any time.
Prices and terms of sale are not binding and may be subject to change due to market fluctuations. However, placing an order by filling out the purchase form implies acceptance of the proposed price and the general terms and conditions in force at that time. Once the order is formalized, the purchase is considered fully completed, with all the legal guarantees that protect the buyer as a consumer, and from that moment the prices and conditions are contractually binding and can not be changed without the express consent of both parties. The contract is drawn up in Spanish. The electronic document in which the contract is formalized will be archived and the user will be able to access it in his customer area.
Amended terms and conditions of September 29, 2020.
MULTI LIBERTY S.L. reserves the right to refuse and/or suspend access to the services offered on www.tarhus.com in the event of a breach of good faith, applicable law, these General Conditions of Purchase and/or fraud on the part of this company and/or one of its suppliers.
1. RESPONSE
To this end, MULTI LIBERTY S.L. points out that the revised text of the General Law for the Protection of Consumers and Users (TRLGDCU) provides several options for exercising the right of withdrawal. Among others, the possibility of doing so by filling out a form electronically is being considered. In order to reduce the time and facilitate a convenient and immediate return, since MULTI LIBERTY S.L., we recommend that you make use of this option and fill out the withdrawal form.
Under current law, you can withdraw from the contract within 30 calendar days of receipt of the goods by the customer, without having to justify this decision and without incurring any penalty. To do this, the conditions set out in this document must be met: Cancellation Form.
The consumer is liable only for the reduction in the value of the goods, which is due to an influence on the goods beyond the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts for :
- The supply of goods or the provision of services, the price of which depends on fluctuations in the financial market, which the trader cannot control and which may occur during the withdrawal period.
- The supply of goods that are made according to the specifications of the consumer and user or clearly tailored to personal needs.
- The delivery of goods that can spoil quickly or whose expiration date is exceeded.
- The delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
- The delivery of goods that have been inseparably mixed with other goods after delivery and due to their nature.
Once we receive the goods, we will refund the purchase price according to the payment method you used :
- If you paid by credit card, we will credit your account within 48 to 72 hours.
- If you paid by Paypal, we will credit your Paypal account.
- If you paid by bank transfer, we will ask you for an account number for the payment. Please note that it may take up to 48 working hours for the amount to appear in your bank account. For all other payment methods, we will ask you for an account number for payment. You will only have to pay for the loss of value of the goods if it is due to handling the goods in a way that is not necessary to check the condition, characteristics and function of the goods.
For more information on the return procedure, please refer to the Spanish Consumer and User Code in force, which you can access at the following address: https://www.boe.es/buscar/act.php?id=BOE-A-2007-20555.
2. RETURN CONDITIONS FOR PRIVATE CUSTOMERS
All goods must be returned in their original packaging, in perfect condition and protected, avoiding stickers, seals or adhesive tape directly on the surface or packaging of the item. Otherwise, MULTI LIBERTY S.L. reserves the right to refuse the return.
Once you have completed and submitted the return form, you will receive instructions in your email on how to send the form to our facilities. You must return the goods to us immediately, but no later than 30 calendar days from the day you inform us that you are exercising your right of withdrawal.
Once we have received the goods and verified that they are in perfect condition, we will process the refund. We will refund the payment received.
Return of gifts or promotional items. It is mandatory to send the complete return (package or complete item + gift) to initiate the refund.
3. WARRANTY
The warranty does not cover defects caused by improper use of the product and/or handling of the product that is not necessary to determine its nature, characteristics or operation. In these cases, the consumer must pay for the repair. They are therefore excluded from the warranty :
- Defects and damage caused by external events, accidents, especially electrical accidents, wear and improper use of MULTI LIBERTY SL.
- Products modified or repaired by the customer or by another person not authorized by MULTI LIBERTY SL, as well as products that are the subject of a special support contract.
4. CANCELLATION OF ORDERS
Cancellations of orders that involve a refund to the customer and are made by bank transfer have a maximum period of 30 days for the administrative steps, although it is provided that this period shall not exceed 7 days.
5. DISPUTE RESOLUTION
Online dispute resolution for consumers in accordance with Article 14(1) of Regulation (EU) 524/2013: the European Commission provides a platform for online dispute resolution (OS) at the following link: http://ec.europa.eu/consumers/odr/.
Do not post anything on the Website until you have logged in.
6. APPLICABLE LAW
These Terms and Conditions of Purchase shall be governed by Spanish law, in particular by the provisions of Royal Decree-Law 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users, as well as other complementary laws.
7. HANDLING OF GUARANTEES AND COMPLAINTS.
If you have any doubts about these General Terms and Conditions, please contact hello@tarhus.com.